Valarie Zeithaml | UNC Kenan-Flagler Professor

(2:38)

Valarie Zeithaml: A Career Built on Service Quality, Services Management, and Customer Equity

(25:24)

Valarie Speech RC2 05 15 19

(15:10)

Valarie Zeithaml: Unraveling the Nuances of Service Quality

(58:29)

Valarie Zeithaml Services Marketing Competition

(1:6)

Valarie Zeithaml

(2:27)

Valarie Zeithaml 💲 Marketing \u0026 Advertising💲

(42)

Valarie Zeithaml

(2:27)

Alison Fragale Tribute to Valarie Zeithaml at Retirement Party

(11:20)

Podcast - Vitamina D: Episódio 03: Marketing Digital e empreendedorismo na Nutrição

(59:6)

Robert Lusch on Service-Dominant Logic. Part 1/3

(10:32)

Master Class: Platform Business Models

(21:17)

Prof. A. Parasuraman: Achieving Marketing Excellence through Superior Service Technology

(50:9)

Momentos de la Verdad

(12:47)

Guía Teorica- Modelo Servqual

(13:46)

'SERVQUAL' or GAP model explained

(11:59)

Master Class: B2B Service Transformation: How to Move from Products to Solutions

(19:21)

Armand V Feigenbaunm, V Zeithaml, Premio nacional de la calidad ECUADOR

(4:35)

Moving up the Value Chain - From Products to Solutions

(17:47)

Q\u0026A w/ Carl Zeithaml after statement to the press

(11:45)

Service Quality Gap Analysis Model, Parasuraman, Zeithaml, and Berry

(3:1econd)

Vladimir Zeithaml Clip 2

(44)

Valarie Speech RC2 05 15 19.mp4

(15:10)

JB Tribute to Valarie Zeithaml at Retirement Party

(9:41)

Val Zeithaml

(23)

Vladimir Zeithaml Clip 3

(1:33)

Vladimir Zeithaml Clip 1

(1:59)

Five service gaps and the customer experience.

(1:41)