ICMI WEBINAR: The Customer is In Control!

(1:57)

ICMI Webinar: Agent Productivity \u0026 Efficiency in Multichannel Contact Centers

(59:28)

ICMI Webinar: 5 Steps To Modernize Your Contact Center

(59:25)

ICMI Webinar: What’s NEXT for Social Care? Harnessing the Power of the Social Enterprise

(1:1:7)

ICMI Webinar: Agent Value in Multichannel Contact Centers

(59:53)

ICMI Webinar: Insights from 3 Award Winning Contact Centers

(1:35)

ICMI Webinar: Empower Every Agent to be Your Best Agent

(58:19)

ICMI Webinar: Workforce Optimization

(59:33)

How to Harness the Power of Chat in Your Contact Center (ICMI Webinar)

(58:47)

ICMI Webinar: The State Of Mobile Customer Engagement

(57:23)

ICMI WEBINAR: Call Center Management on Fast Forward: The Trends Shaping Our Future

(58:7)

Training at ICMI's Contact Center Expo October 2022

(50)

ICMI WEBINAR: Is Your Contact Center Stressed Out?

(51:17)

ICMI Webinar: Achieving 1st Contact Resolution (FCR).

(55:51)

ICMI Webinar: Maximizing Social Customer Service

(1:59)

ICMI WEBINAR: Proactive Engagement in the Multichannel World

(19:46)

The WFO Puzzle: Putting the Pieces Together (ICMI webinar)

(59:51)